Frequently Asked Questions

ORDERING

WHERE CAN I FIND MORE INFORMATION ABOUT A PRODUCT?

You can find all the information about the article next to the photo. Should you wish to receive more information, you can e-mail to info@solito.eu.

THE PRODUCT IS SOLD OUT. CAN I REORDER IT AND WILL IT COME BACK IN STOCK?

Is your favourite item sold out? Each item is limited in availability, because every shirt is exclusive and unique.

We will gladly keep you up to date through our website and through our social media about our stock. Our advice? Be quick and keep an eye on our social media !

CAN I RESERVE AN ARTICLE?

No, unfortunately it is not possible to reserve an item. If an item is popular it can be sold out in no time.

DELIVERY / COLLECTION

WHEN CAN I EXPECT MY DELIVERY AT MY HOME?

Concerning the delivery of parcels, we always do our best to get your parcel delivered to your home as soon as possible.

You can make your choice in our web shop. Delivery time for following countries is 1 to 3 days: Belgium, Netherlands, Luxemburg and Germany. For other countries in Europe and United Kingdom, you need to count 3 to 6 days.

Note: Our delivery dates are an indication.

WHAT ARE THE DELIVERY COSTS?

All European countries are free of charge.

Note: We try to decrease every cost the most we can, to satisfy our Solito customer as much as possible.

WHY DID I NOT RECEIVE A CONFIRMATION E-MAIL?

You should receive a confirmation e-mail within an hour after you have placed your order. Did you not receive an e-mail? Please first check your spam folder. If you do not find it there, contact info@solito.eu immediately.

CAN I MAKE CHANGES TO, OR CANCEL MY ORDER?

Unfortunately, making changes once the order has been placed is not possible for administrative reasons. Would you like to exchange an article? Then you may return your parcel within 14 days after having received it.

Note: Further on in the Returns and Exchange terms you will be more informed about this subject.

Frequently Asked Questions | Returns or Exchanges | Ordering | Delivery time and costs